Order & Payment
How could I make an order for Mairdi products?
You can register an account and shop on the official website. Of course, an account has various advantages such as faster checkout process for future purchases and clear record of pending or completed orders.
Why was the deducted amount more than the agreed order amount?
Possible reasons for the exceeded amount are:
1. Exchange rate has changed.
2. Commission fee is taken by your bank or card company.
3. Your bank converts the currency for you to proceed with the payment. For instance, your card only supports USD transactions while the order should be paid in RUB. As a result, extra funds may be required for the conversion.
To figure it out, you may contact the bank to check the transaction details.
What payment methods are supported?
PayPal, American_express, Diners_club, Discover, Jcb, Master, Shopify_pay, Visa, are all supported at the Mairdi.shop store, and credit card installment payment.
When will my order ship?
Orders are normally processed and shipped within 1-2 business days. You will receive an email with tracking information when we have fulfilled your order. Shipping generally takes 7-10 business days for different countries and regions. For orders with a shipping address in the US, UK, CA, or DE, you will enjoy 2-3 day delivery. For details, please refer to the Shipping Policy.
How do I track my package?
Once your orders ship, you’ll receive a shipping confirmation email with a tracking number. It can take 24-48 hours for your tracking number to be updated by the carrier. You can also view your tracking number under “Orders”. Then click here: https://www.17track.net/en or https://track.4px.com/#/
If you’re having trouble finding this email, please feel free to reach out to firstname.lastname@example.org.
What is your return policy?
Mairdi offers a 45 days return guarantee for all orders placed on our website. Which you must return it to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact.
Mairdi does not refund purchases from other retailers.
Which items couldn't be returned or refunded?
We gladly accept returns within 45 days timeframe since their delivery date. For the items that couldn't be returned, please check below:
1) Items over our 45-days limit
2) Used, worn, soiled, or altered items
3) It does not cover loss or theft
Should I pay the shipping fee if I return the items?
When your refund is complete, we'll email you right away and let you know. Original shipping charges will be deducted from your refund. so the return shipping fee would be made at your own cost. Mairdi does not refund duties or taxes.
Who is MAIRDI?
MAIRDI was Founded in 2009. We develop and manufacture high-end communication headsets for different needs from personal homework to big enterprises such as call centers, telecom operators, and service providers.
How we do it?
Deeply engineered in the acoustic field, our designers and engineers strive to deliver comfort and reliable products featuring the latest technology in the audio space.
Why choose us?
Superior after-sales service over the world. So far, MAIRDI headsets are sold to more than 50 countries worldwide. We are committed to providing the best experience for our customers!
How can I get in touch with you?
We value the real feelings of our customers and want to build a good connection with you. Your feedback and suggestions can truly help us improve the quality of our products and services.
You can submit a ticket by clicking on Contact Us in the footer of our website to enter your inquiries and suggestions.
You can also contact us by emailing us directly at email@example.com.
Either way, we will get back to you within 24 hours to answer your inquiries and concerns.