PLACING AN ORDER
No, you can place an order directly without creating an account. However, an account has various advantages such as faster checkout process for future purchases and clear record of pending or completed orders.
You can only cancel/change your order up to one hour after the order is placed. Once we have shipped your package, you may simply return the items you unwanted by following our Return Instructions.
For further assistance, feel free to reach out to our Customer Care Team.
Please note that the promo codes can only be used once and cannot be used in combination.
Our order confirmation email is sent out automatically by our ordering system. If you did not receive an Order Confirmation email and you are certain that you entered a valid email address during checkout, you may want to check your SPAM mailbox first.
If there is no relevant email, please contact us at email@example.com to confirm whether or not the order went through. For your convenience, we strongly recommend creating an account with us so that you can log in to keep track of your orders.
You can check the status of your order on our website by clicking on Account--Orders.
You can also check it from the shipment details email we send you when items you ordered have been shipped.
If there are any questions, please contact firstname.lastname@example.org with your order ID, we'll be in touch in 24-48 hours and provide specific order status information.
We are sorry that if your order was canceled it's likely that the item you purchased is currently out of stock. Please feel assured that you will not been charged for this order.
Standard shipping (3-5 Business Days) and Expedited shipping (1-3 Business Days) are now available. Meanwhile, we provide Free Expedited Shipping for orders over $150.
*Please note that delivery times may be longer than normal due to limited transportation availability as a result of the ongoing COVID-19 impacts. Thank you for your patience.
Orders are generally processed within 1-2 business days of purchase. You will receive an email with tracking information when we have fulfilled your order. Delivery depends on the selected shipping method.
For more details on estimated delivery times, please review our Shipping Policy.
You can find your tracking number in your shipping confirmation email. If you’re having trouble finding this email, please feel free to reach out to email@example.com.
We may have shipped your order separately as the goods are in different warehouses, please check the status of each package in the shipping details email we send to you.
If you do not receive all the items, please contact firstname.lastname@example.org with your order ID and the missing items, we'll be in touch in 24 hours and resolve your matter.
Generally, we need 1-2 business days to process and ship your order. Once we have fulfilled your items, shipment details with tracking numbers will be sent to your email address. If you do not receive the email, please verify your email address and shipping details were correct.
For further assistance, please contact us at email@example.com with the order number and we'll be happy to help.
We are sorry that we can only change your order address while the order is not shipped. Once we have shipped your package, you may simply return the items you unwanted by following our Return Instructions.
For further assistance, please feel free to reach out to our Customer Support Team.
Mairdi offers a 45 days return guarantee for all orders placed on our website. Which you must return it to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact.
Mairdi does not refund purchases from other retailers.
To start your return, please contact firstname.lastname@example.org with your order ID and the product name(you can find this in your confirmation email) of the items you would like to return.
Please reach out to our customer support team for assistance with your return at email@example.com with your order ID and the product name(you can find this in your confirmation email) of the items you would like to return, all requests are reviewed within 24 hours - if approved, you will receive return instructions, otherwise, we will contact you for more details.
We gladly accept returns within 45 days timeframe since their delivery date. For the items that couldn't be returned, please check below:
1) Items over our 45-days limit
2) Used, worn, soiled, or altered items
3) It does not cover loss or theft
When your refund is complete, we'll email you right away and let you know. Original shipping charges will be deducted from your refund. so the return shipping fee would be made at your own cost. Mairdi does not refund duties or taxes.
Once we receive the return package and determine that it's eligible for a refund, it will take up to 3 business days for us to process the refund. The refund for returned items will be issued to your original form of payment within 10 business days.
If you couldn't receive the money in time, please feel free to contact our Customer Support Team for further assistance.
We always want to ensure that we get you all your faves! If we made a mistake or sent the wrong item, please don't worry - we'll make it right!
Within 3 business days of receipt, please contact us at firstname.lastname@example.org with the information below:
1) Your order ID
2) Product name (you can find this in your confirmation email)
3) Describe the damage/defects and provide clear photos
Once we received this information, please feel assured that we will do everything possible to help you as soon as we can.
Mairdi offers a 90-day exchange program for US UK and Canada customers that allows for the exchange of colors and sizes, regardless of where the headphones were purchased, as long as the purchase has been within the past 90 days.
To begin the exchange process, contact our Customer Support Team. They’ll provide you with a prepaid USPS or Canada Post shipping label to return your headphones. Once we receive them, we’ll send the exchange.
Mairdi offers a 90-day upgrade program for US UK and Canada customers that allows for customers to pay the difference to upgrade to another model, regardless of where the headphones were purchased, as long as the purchase has been within the past 90 days.
To begin the upgrade process, contact our Customer Support Team. They’ll provide you with a prepaid USPS or Canada Post shipping label to return your headphones. Once we receive them, we’ll email you a discount code that will allow you to purchase the upgraded model on mairdi.shop for the difference in price.
MAIRDI was Founded in 2009. We develop and manufacture high-end communication headsets for different needs from personal homework to big enterprises such as call centers, telecom operators, and service providers.
Deeply engineered in the acoustic field, our designers and engineers strive to deliver comfort and reliable products featuring the latest technology in the audio space.
Superior after-sales service over the world. So far, MAIRDI headsets are sold to more than 50 countries worldwide. We are committed to providing the best experience for our customers!
More Member Benefits are here for you to explore.
We value the real feelings of our customers and want to build a good connection with you. Your feedback and suggestions can truly help us improve the quality of our products and services.
You can submit a ticket by clicking on Contact Us in the footer of our website to enter your inquiries and suggestions.
You can also contact us by emailing us directly at email@example.com.
Either way, we will get back to you within 24 hours to answer your inquiries and concerns.