How to Choose the Best Office Headset

best headsets for call center

In today's modern workplace, office headsets have become essential tools for effective communication and productivity. Especially physical and virtual call centers need top-notch headsets to ensure the well-being of employees and customers. With numerous options available in the market, choosing the right headset can be a daunting task. MAIRDI offers a broad range of professional-grade headsets for office use. To choose the right one for your needs, you’ll want to think about the following.

Identify Your Needs:
Before making a purchase, it is crucial to determine your specific requirements. Consider factors such as the type of work you do, your working environment, and the purpose of the headset (e.g., conference calls, multimedia, customer service). A great headset designed for call centers helps minimize these distractions and often includes a microphone to ensure uninterrupted and clear audio during long conversations. Understanding your needs will help you narrow down the options and find a headset tailored to your requirements.

Consider Connectivity Options:
Office headsets today offer a variety of connectivity options, including wired (USB, 3.5mm, RJ9) and wireless (Bluetooth, DECT). Determine which type of connection will best suit your work setup and preferences. Wireless headsets offer freedom of movement, while wired headsets often provide superior audio quality. Choose a connectivity option that aligns with your work style and office infrastructure.

Assess Comfort and Ergonomics:
Since you'll be wearing the headset for extended periods, comfort and ergonomics are crucial factors to consider. Look for features such as adjustable headbands, cushioned ear cups, and lightweight designs. Opt for headsets with breathable materials that minimize discomfort and prevent sweating during long work hours. Additionally, consider the headset's adjustability to ensure a good fit for different head sizes.

Evaluate Audio Quality:
Perhaps the most important factor is the sound quality. After all, you’ll be using your office headset for important work-related conversations, Clear and crisp audio is essential for effective communication in the office, so you can’t compromise on the audio. The best office headsets will offer superb call clarity and stereo sound. Some MAIRDI headsets—like the M890DBT—are even powered by top-grade BT chipset offers clear and precise voice-fluid communication, designed for crystal clear calls and music, which enables them to adapt to different sound environments and automatically deliver the most optimal performance.

Noise Canceling Function:
Consider using noise-canceling headphones in your call center. Either in-ear or over-ear. They help dampen external noise and prevent distractions when talking to customers. They also feature technologies like active noise cancellation (ANC), which is particularly valuable in call centers and environments where low-frequency noise is a constant presence. Using these headphones, you can listen to your clients at a lower volume, potentially protecting your hearing. Awesome, isn't it?

Check Compatibility:
Ensure that the headset you choose is compatible with your devices and software. Whether you're using a desktop computer, laptop, or mobile device, verify that the headset supports the operating systems and applications you frequently use. MAIRDI office headsets are designed for plug-and-play compatibility with the most popular UC platforms used by businesses. such as Skype for Business, Microsoft Teams, Cisco Jabber, Zoom, Dragon Nuance, Rosetta Stone program, and more, ensure truly seamless performance.

Battery Life and Charging Options:
For wireless headsets, battery life is a critical consideration. Evaluate the headset's battery life and see if it aligns with your work requirements. Additionally, check the charging options available for the headset. The Mairdi wireless communication headset offers a charging station and micro USB cable. Ensure that the charging method is convenient and suits your workflow.

Warranty and Customer Support:
Lastly, consider the warranty and customer support offered by the headset manufacturer. A reliable warranty provides peace of mind in case of any defects or malfunctions. Look for companies that offer responsive customer support and readily available replacement parts. MAIRDI offers a 2-year warranty, a 45-day risk-free trial, and lifetime customer support. It is essential to have reliable assistance should you encounter any issues with your headset.


Choosing the right office headset requires careful consideration of your needs and prioritizing factors such as connectivity options, comfort, audio quality, compatibility, battery life, and customer support. The good news is that there are many types of office headsets available for Mairdi headsets, including wired and wireless headsets, single and dual earpieces, as well as behind-the-ear or over-the-head styles. You can make an informed decision and select a headset that enhances your productivity, communication, and overall office experience.


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